Specialized electronics repair catering to the wireless ISP industry. Mail-in service, full 2-year warranty, serving US, Canadian, & international clients.
About us
Grounded Repairs is a highly specialized mail-in repair shop primarily focoused on the equipment used in the WISP industry. Since 2018, we have built our client base up from word of mouth alone, emphasizing the quality and reliability of our repairs with our unique-to-the-industry 2 year warranty. Our clients have been hanging our radios with confidence knowing that every radio shipped is a radio Thomas would be willing to climb a tower and hang himself.
Whatever the make or model, if it has a circuit board in it, there is a good chance we can fix it for you.
Mail-in repair process
All repairs are handled by mail. We provide prepaid shipping labels and packaging guidance to make the process straightforward regardless of your location.
Pricing
Flat rates are available for the most common models and failure modes, organized by brand below. Anything not listed is quoted individually after diagnosis — you never pay without approval.
| Device | Repair type | Rate (USD) |
|---|---|---|
| Netonix WS-6 | Full Repair | $125 |
| Netonix WS-8 | Full Repair | $160 |
| Netonix WS-12-DC | Full Repair | $215 |
| Netonix WS-12-250-AC/DC | Full Repair | $235 |
| Netonix WS-26 | Full Repair | $330 |
| Netonix WS-24A/B | Full Repair | $330 |
| Device | Repair type | Rate (USD) |
|---|---|---|
| All Radios | Rj45 Port Replacement | $50 |
| Rocket AC/ACG2 | Full repair Including RF | $120 |
| LTU Rocket | Full Repair Including RF | $190 |
| 5XHD | Full Repair Including RF | $210 |
| AF11FX | Ethernet issue only, no RF testing | $75-$150 |
| AF11FX | Full Repair Including RF | $595 |
| AF24 | Ethernet issue only, no RF testing | $75-$150 |
| AF24 | Full Repair including RF | $275 |
| WAVE AP | Full Repair including RF | $175 |
| EP-S16 | Standard repair | $225 |
| Edgeswitch/router | contact for pricing | $ |
| Unifi Dream Machine | contact for pricing | $ |
| Unifi Switches | contact for pricing | $ |
| Device | Repair type | Rate (USD) |
|---|---|---|
| ePMP 1000 | standard repair | $100 |
| ePMP 3000L | Power only | $150 |
| ePMP 3000L | Full Repair including RF | $275 |
| 450 | rates vary per model and issue | $225-$475 |
| 450M | Full repair including RF | $670 |
| Device | Repair type | Rate (USD) |
|---|---|---|
| C5X | Full repair | $65 |
| C5C | Full repair | $85 |
| A5X | Full repair | $95 |
| B5C | Full repair | $245 |
| B5X | Full repair | $235 |
| B5C | Full repair | $245 |
| Device | Repair type | Rate (USD) |
|---|---|---|
| MikroTik hEX / RB series | contact for pricing | $ |
Packaging & teardown guides
Device-specific guides for safe disassembly and packaging before shipping. Download the PDF for your device before sending it in.
Ubiquiti AF11-FX
Full teardown and packaging guide for the AF11FX.
Ubiquiti EP-S16
Teardown guide for the edgepoint S16.
Gallery
Board-level work from recent repairs. Shows the type of component-level diagnosis and rework we perform.
Reviews
Leave a review
Contact
To initiate a repair or ask about a specific device, reach out by email or Messenger. We respond to all inquiries within one business day.
[email protected] Messenger · 705 761 2938Repair & returns policy
All repair quotes are provided in advance and require explicit client approval before work begins. Clients are never charged for repairs they have not approved.
All completed repairs carry a 2-year warranty covering the specific fault repaired. This warranty covers parts and labour for the same failure mode. It does not cover new faults, physical damage, lightning damage, or damage caused by incorrect installation after return.
If a repair fails within the warranty period, return shipping is covered by Grounded Repairs and the repair will be redone at no charge.
Devices assessed and deemed uneconomical to repair (BER — Beyond Economical Repair) will be returned to the client. A diagnostic fee may apply; this will be disclosed before the device is shipped to us.
Refunds on completed repairs are not available once work has been performed and approved. If you are dissatisfied with a repair outcome, contact us and we will work to resolve the issue under warranty.
Privacy policy
Grounded Repairs collects only the information necessary to provide repair services — your name, contact information, shipping address, and details about the equipment being repaired.
- We do not sell or share your personal information with third parties except as required to fulfil your repair (e.g. shipping carriers).
- Payment information is handled by our payment processor and is never stored on our systems.
- We may retain records of completed repairs for warranty and service history purposes.
- You may request deletion of your personal data at any time by contacting us at [email protected].
- We comply with applicable Canadian privacy legislation including PIPEDA.
Terms of service
By submitting equipment to Grounded Repairs for service, you agree to the following:
- You are the owner of the equipment or are authorized to authorize repairs on it.
- All repairs are quoted prior to commencement. Work will not begin without your approval.
- Grounded Repairs is not liable for pre-existing conditions, data loss, or consequential damages.
- Unclaimed equipment not retrieved within 90 days of repair completion may be considered abandoned.
- These terms are governed by the laws of Canada.